Privacy Policy
This Privacy Policy describes how shop.kekoafoods.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.
Contact
After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by e-mail at info@kekoafoods.com or by mail using the details provided below:
PO Box 415, 634 Eagle Rock Ave., WEST ORANGE NJ 07052, United States
Collecting Personal Information
When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information about an identifiable individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.
- Device information
- Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
- Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
- Disclosure for a business purpose: shared with our processor Shopify.
- Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
- Order information
- Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
- Source of collection: collected from you.
- Disclosure for a business purpose: shared with our processor Shopify, Recharge Subscriptions, Mail Chimp, Ship Station, Mail Munch, and ONE.
- Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers, any other forms of payment types accepted, email address, and phone number.
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Customer support information
Purpose of collection: To provide customer support, address inquiries, resolve issues, and improve our products and services.
Source of collection: Collected from you when you contact our customer support team through various channels such as phone, email, live chat, or social media.
Disclosure for a business purpose: Shared with our processor Shopify, and other third-party customer support service providers as needed.
Personal Information collected: Name, email address, phone number, order number (if applicable), details of the issue or inquiry, and any additional information you choose to provide during the support interaction.
Retention of Personal Information: We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, to comply with our legal obligations, resolve disputes, and enforce our agreements. The retention period may vary depending on the nature of the support request and any applicable legal requirements.
Security Measures: We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include secure servers, encrypted communications, access controls, and regular security audits.
Your Rights: You have the right to access, correct, delete, or restrict the processing of your personal information, as well as the right to object to certain types of processing and the right to data portability. If you wish to exercise any of these rights, please contact our customer support team.
Changes to this Information: We may update our Customer Support Information from time to time in response to changes in our practices, legal requirements, or other factors. We will notify you of any material changes by posting the updated information on our Site or through other appropriate communication channels.
Contact Us: If you have any questions or concerns about our Customer Support Information or our privacy practices, please feel free to contact our customer support team. We are committed to addressing your concerns and resolving any issues to ensure your satisfaction.
Sharing Personal Information
We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:
- We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
- We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
Behavioural Advertising
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:
- We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
- We share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies (which you may consent to, depending on your location).
- We use Shopify Audiences to help us show ads on other websites with our advertising partners to buyers who made purchases with other Shopify merchants and who may also be interested in what we have to offer. We also share information about your use of the Site, your purchases, and the email address associated with your purchases with Shopify Audiences, through which other Shopify merchants may make offers you may be interested in.
For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at https://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by:
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: https://optout.aboutads.info/.
Using Personal Information
We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.
Lawful Basis
Pursuant to the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your personal information under the following lawful bases:
- Your consent;
- The performance of the contract between you and the Site;
- Compliance with our legal obligations;
- To protect your vital interests;
- To perform a task carried out in the public interest;
- For our legitimate interests, which do not override your fundamental rights and freedoms.
Retention
When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your rights’ section below.
Automatic Decision-making
If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (which includes profiling), when that decision-making has a legal effect on you or otherwise significantly affects you.
We do not engage in fully automated decision-making that has a legal or otherwise significant effect using customer data.
Our processor Shopify uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you.
Services that include elements of automated decision-making include:
- Temporary blacklist of IP addresses associated with repeated failed transactions. This blacklist persists for a small number of hours.
- Temporary blacklist of credit cards associated with blacklisted IP addresses. This blacklist persists for a small number of days.
Your Rights
If you are a resident of California, you have specific rights regarding your Personal Information under the California Consumer Privacy Act (CCPA). These rights include:
- Right to Know: You have the right to request that we disclose the categories and specific pieces of Personal Information we have collected about you, the sources from which it was collected, the purposes for collecting or selling your Personal Information, and the categories of third parties with whom we share your Personal Information.
- Right to Access: You have the right to access the Personal Information we hold about you, and to request a copy of the information in a readily usable format.
- Right to Data Portability: You have the right to request that we transmit your Personal Information to another entity or provide it in a structured, commonly used, and machine-readable format, where technically feasible.
- Right to Deletion: You have the right to request that we delete your Personal Information, subject to certain exceptions as defined by the CCPA.
- Right to Opt-Out: You have the right to opt-out of the sale of your Personal Information to third parties, if applicable.
- Right to Non-Discrimination: You have the right not to be discriminated against for exercising any of your CCPA rights. We will not deny you goods or services, charge you different prices or rates, or provide you with a different level of quality of goods or services for exercising your rights under the CCPA.
To exercise any of these rights, please contact us. If you would like to designate an authorized agent to submit these requests on your behalf, please contact us at the address above. Please note that we may need to verify your identity or the identity of your authorized agent before fulfilling your request.
If you are a resident of the European Union, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. In addition, you have the right to object to our processing of your Personal Information, restrict the processing of your Personal Information, and exercise your right to data portability. If you would like to exercise any of these rights, please contact us through the contact information provided above.
If you would like to designate an authorized agent to submit these requests on your behalf, please contact us. Additionally, if you believe our processing of your Personal Information violates data protection laws, you have the right to lodge a complaint with your local supervisory authority.
If you are a resident outside of the European Union and California, your rights regarding your Personal Information may vary depending on your jurisdiction and local data protection laws. Generally, you may have some or all of the following rights:
- Right to Access: You may have the right to request access to the Personal Information we hold about you and to receive a copy of it in a readily usable format.
- Right to Correction: You may have the right to request that we correct any inaccurate or incomplete Personal Information we hold about you.
- Right to Deletion: You may have the right to request that we delete your Personal Information, subject to certain exceptions defined by local data protection laws.
- Right to Restrict Processing: You may have the right to request that we restrict the processing of your Personal Information under specific circumstances, such as when you contest its accuracy or when you object to the processing.
- Right to Object: You may have the right to object to the processing of your Personal Information, particularly when it is based on legitimate interests or when it is used for marketing purposes.
- Right to Data Portability: You may have the right to request that we transmit your Personal Information to another entity or provide it in a structured, commonly used, and machine-readable format, where technically feasible.
To exercise any of these rights, please contact us. If you would like to designate an authorized agent to submit these requests on your behalf, please contact us at the address above. Please note that we may need to verify your identity or the identity of your authorized agent before fulfilling your request.
It is important to note that your rights may vary depending on your jurisdiction and local data protection laws. If you believe that our processing of your Personal Information violates data protection laws, you may have the right to lodge a complaint with your local supervisory authority.
Cookies
A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.
We use the following cookies to optimize your experience on our Site and to provide our services.